Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

Author documents ancient graffiti of North Korea

The elites of premodern Korea carved their names into rocks in the sacred mountains of Kŭmgangsan for much the same reason that today's graffiti taggers wield cans of spray paint: reputation and control.

How we see better by 'looking away'

When we fixate an object, its image does not appear at the place where photoreceptors are packed most densely. Instead, its position is shifted slightly nasally and upwards from the cellular peak. This is shown in a recent ...

Pandemic emphasizes need for digital literacy education

Parents would never give their children the keys to the car without supervised training and driver's education. An Iowa State University researcher says parents and educators need to take a similar approach before handing ...

Using digital twins to design more sustainable cities

For Dr. Fabian Dembski, who works at the intersection of architecture, city planning, and computational science, cities are more than just the places we live. They function like living organisms, growing and changing over ...

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