How food shortages affect shopping habits and why people keep switching stores
Three-quarters of British shoppers are loyal to their usual supermarket, but the UK retail sector is no stranger to the complex and fluctuating needs of its customers.
Three-quarters of British shoppers are loyal to their usual supermarket, but the UK retail sector is no stranger to the complex and fluctuating needs of its customers.
Economics & Business
Apr 4, 2023
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Customers who feel powerless in their relationship with a company are likely to disengage from the company and experience negative effects on their overall well-being, suggests new research from the University of Surrey.
Social Sciences
Mar 31, 2023
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New research from the University of Alberta's School of Business shows airports perform better—with improved customer service, fewer cancelations and delays, and more routes—when purchased by private investors.
Economics & Business
Mar 30, 2023
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Science requires data, and survey research is one important means of gathering it. Surveys provide a scientific way of acquiring information that is used to inform policy decisions, guide political campaigns, clarify the ...
Education
Mar 28, 2023
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The name of the game is customer satisfaction, especially in the airline industry where companies are constantly jockeying for business by promising better service than their competitors. Now a professor at the University ...
Economics & Business
Mar 24, 2023
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One in five retail workers has been sexually harassed at work in the past five years, most commonly by a senior colleague or a customer, according to a new report from the University of Sydney and the Australia National University.
Social Sciences
Mar 24, 2023
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With the growth of the niche adaptive clothing market come new challenges for retailers, including making the process of online shopping more inclusive for people with varying degrees of disability as well as expanding the ...
Economics & Business
Mar 21, 2023
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If you find yourself being more impatient than ever before when interacting with people in customer service roles—or if you've noticed other people having a shorter fuse and snapping more quickly—you're not alone.
Social Sciences
Mar 14, 2023
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The COVID-19 pandemic has had clear consequences for the Swedish fashion industry. Digitalization has accelerated, while efforts to attract customers to physical stores have stagnated. A development that will continue, according ...
Social Sciences
Mar 9, 2023
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You'd probably guess that simplifying the checkout process at an online retailer will lead customers to buy more. The question is: How much more?
Social Sciences
Feb 27, 2023
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