You may have noticed it in the boilerplate of your customer contract with a bank, a brokerage firm, or just a cellular phone carrier.
Economics & Business
Mar 13, 2019
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Modern retailing is a highly competitive business with a large economic footprint. A key competitive advantage for retailers is the ability to identify and use the factors that provide customer satisfaction and loyalty when ...
Economics & Business
Mar 12, 2019
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It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice ...
Economics & Business
Mar 5, 2019
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Office Depot and Alibaba.com are creating a co-branded online store to expand the reach of both companies with small and medium size businesses.
Business
Mar 4, 2019
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Brands have to vie with each other to grab our increasingly diminishing attention spans across a much wider range of media, from traditional print and broadcast to the rapidly changing social media that are so readily scrollable. ...
Economics & Business
Feb 28, 2019
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Customer service chatbots are ready to help you night and day. But communication with a bot can be cumbersome sometimes. Christine Liebrecht, Associate Professor of Language, Business Communication, and Digital Media, thinks ...
Consumer & Gadgets
Feb 25, 2019
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Food can conjure up all kinds of warm and fuzzy feelings—childhood nostalgia, memories of road trips, or just the simple comfort of a nourishing cup of soup.
Economics & Business
Feb 21, 2019
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Many travellers are members of multiple loyalty programmes, and the role of these programmes is often insignificant when choosing between different hotels, a new study from the University of Eastern Finland shows. Tourists ...
Economics & Business
Feb 20, 2019
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New research shows entrepreneurs who have the greatest success in raising money for their startup have a key personality trait in common – they have an 'ambidextrous' mindset.
Economics & Business
Feb 12, 2019
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When your online retail platform clears billions of transactions a year, what's the harm in testing different prices for the same products on a relative handful of your customers? You might find a way to maximize revenue ...
Economics & Business
Feb 12, 2019
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