(AP) -- Sony Corp. says it is restoring its PlayStation Network in the U.S., Europe and parts of Asia today after hackers stole customer data and sent services offline in April.
Business
Jun 2, 2011
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Previous studies have shown that customer satisfaction plays a key role in the health and future success of any company. When customers are satisfied, they keep coming back to the same store and invite their friends to do ...
Economics & Business
Jun 1, 2011
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Siemens’ Trust-Ebox system automates electronic dispatching of letters to such a degree that postal service companies will be able to provide their customers with digital letters at competitive costs. In addition to ...
Engineering
Apr 5, 2011
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A new study of telephone customer service representatives shows just how important it is for employees to start the workday in a good mood.
Social Sciences
Apr 4, 2011
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(AP) -- AT&T's new digital home phone service failed across the country Tuesday, illustrating continuing reliability issues with Internet-based phone service.
Telecom
May 25, 2010
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(PhysOrg.com) -- Companies should invest effort in convincing their staff about their marketing messages as well as trying to convince their customers, according to The University of Queensland's Associate Professor of Marketing ...
Other
May 11, 2010
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IBM announced a new service today which uses advanced analytics to match a caller with the optimal customer service representative (CSR) in real-time. IBM has collaborated with specialty insurance provider Assurant Solutions, ...
Software
Mar 18, 2010
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(AP) -- Cell phone handset maker Sony Ericsson will move its North American headquarters from North Carolina to Atlanta and close a half-dozen sites worldwide as it retrenches against what it expects will be a tighter market ...
Business
Nov 18, 2009
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IBM today announced two analytics-focused research projects that will help telecom service providers and e-retailers improve customer service and new-customer acquisitions.
Software
Oct 6, 2009
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(PhysOrg.com) -- From CNN to Ashton Kutcher everyone is tweeting. In ads, many companies now display the logo of an animated blue bird holding a sign that says "follow me."
Internet
Sep 10, 2009
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