Lenders operating in indirect retail channels such as car dealerships could improve their profit margins by over a third by using artificial intelligence to support the retailers' salespeople rather than rely on salespeople ...
Economics & Business
Mar 22, 2024
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Customers who feel powerless in their relationship with a company are likely to disengage from the company and experience negative effects on their overall well-being, suggests new research from the University of Surrey.
Social Sciences
Mar 31, 2023
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Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...
Social Sciences
Oct 18, 2022
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Promotional offers for newspapers, gym memberships, internet and phone services, and other subscription-based businesses sometimes come with a catch: after a honeymoon period of reduced pricing, the business renews the membership ...
Economics & Business
Jul 14, 2022
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2
Researchers from the University of Bochum and the University of Warwick published a new paper in the Journal of Marketing, which shows that sales relationship disruptions can have overall positive effects for the selling ...
Economics & Business
Oct 31, 2019
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3
Small suppliers who believe they are fairly treated by big supermarkets will put more resources into their relationship with buyers and perform better, according to academics at the University of East Anglia (UEA).
Economics & Business
Feb 7, 2019
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Emotions are contagious. They are experienced by and affect the actions of both parties in buyer-seller exchanges. As a result, one emotion in particular, gratitude, elicits perceptions of an undeserved or unearned positive ...
Economics & Business
Sep 26, 2018
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2
Increased pressure from large online retailers is reducing brick-and-mortar retailers' sales and profits, causing numerous store closings on both local and national levels. But community engagement may be an answer for local ...
Economics & Business
Jan 12, 2018
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8
Company executives take note - marketing matters.
Economics & Business
Nov 4, 2015
1
61
Economists and professionals praise the merits of competition, as it leads to lower prices and improvements in quality. But in the automobile smog-testing industry, competition can lead to corruption and even public health ...
Economics & Business
Nov 29, 2012
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