Giving customers a chance to complain can be a bad idea if customers believe they're to blame for a product's failure, a new study from the Sauder School of Business at UBC shows.
Economics & Business
Nov 29, 2012
0
0
Attention smartphone shoppers: watch for cybercriminals using phony apps or messages in an effort to hijack your device or steal your data.
Software
Nov 21, 2012
0
0
A former hedge fund portfolio manager was arrested Tuesday in what prosecutors called perhaps the most lucrative insider trading scheme of all time—an arrangement to obtain secret, advance results of tests on an experimental ...
Business
Nov 20, 2012
2
0
In a digital age where dissatisfied consumers vent their concerns through biting viral videos, nasty blog posts or negative online comments, managers need to develop strategies to soothe angry customers in person as well ...
Economics & Business
Nov 7, 2012
0
0
Google is opening a virtual window into the secretive data centers where an intricate maze of computers process Internet search requests, show YouTube video clips and distribute email for millions of people.
Internet
Oct 17, 2012
6
0
Controversial laws punishing Internet users who download pirated files with fines or jail terms came into force in Japan on Monday.
Internet
Oct 1, 2012
0
0
A computer programmer from central Kentucky who once did contract work for Toyota has been charged with hacking into and damaging computers used by the automobile maker.
Internet
Sep 19, 2012
0
0
The FBI warned computer users on Thursday to ignore a fake message, purportedly from its officers, that freezes people's screens and demands that they pay a fine for visiting inappropriate websites.
Internet
Aug 9, 2012
1
0
Authorities are discovering an increasing number of emulator servers, through which Internet users can illegally play pirated copies of popular online games.
Internet
Jun 21, 2012
2
0
A new lawsuit consolidating several complaints about Facebook's privacy policies was filed Friday in California, seeking damages for US users of the social network for improper tracking.
Internet
May 19, 2012
0
0
