Make the best of bad reviews by leveraging consumer empathy

Researchers from Nanyang Technical University, University of Washington, and University of British Columbia published a new paper in the Journal of Marketing that examines "unfair" negative reviews and demonstrates that they ...

Predicting the future response to our current cascading crises

If the past hundred days or so have taught us anything it should be humility about our ability to predict the future. Here, in New York City, we have seen the horror of a pandemic that locked many of us in our homes while ...

Report builds framework for 'digital political ethics' in 2020

With the 2020 elections looming and amid continuing concerns over social media's role in U.S. politics, four top universities have published a comprehensive new report recommending how candidates, tech platforms and regulators ...

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