Virtually every organization is wrestling and experimenting with automation. But most are missing the benefits that come from deep and systemic change. One of the largest failings, in our estimation, is that organizations ...
Robotics
Feb 22, 2019
0
4
The Army Corps of Engineers says it has found electrical problems at the National Security Agency's $1.7 billion data center that could delay the new facility's long-awaited opening this fall in Utah.
Other
Oct 8, 2013
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0
Children of the world can rest easy. The global pandemic won't stop them from tracking Santa Claus' progress as he delivers gifts around the globe on Christmas Eve.
Other
Nov 18, 2020
1
4
(AP) -- AT&T Inc. is pledging to bring 5,000 wireless call center jobs, currently based abroad, back to the U.S. if it is allowed to proceed with its proposed $39 billion acquisition of T-Mobile USA.
Business
Aug 31, 2011
0
0
Mexico's interior minister suggested Wednesday that a mobile software app could help crack down on the country's crippling drug-related crime.
Software
Jul 19, 2012
1
0
It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice ...
Economics & Business
Mar 5, 2019
0
3
Nearly 40,000 striking Verizon employees will return to work Wednesday after reaching a tentative contract agreement that includes 1,300 new call center jobs and nearly 11 percent in raises over four years but also makes ...
Business
May 30, 2016
0
7
The future can be glimpsed in India's call centers.
Social Sciences
Aug 21, 2015
0
22
