Cheerful chatbots don't necessarily improve customer service

Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be "delighted" to help. Once the bot creates the new order, they say they are "happy" to resolve the ...

How to spot 'fake news' online

Before the November midterm elections, Russia activated an army of misinformation-laden social media bots aimed at convincing voters in closely contested House of Representatives and Senate races that the U.S. should not ...

Why is AI mostly presented as female in pop culture and demos?

With the proliferation of female robots such as Sophia and the popularity of female virtual assistants such as Siri (Apple), Alexa (Amazon), and Cortana (Microsoft), artificial intelligence seems to have a gender issue.

The anatomy of a COVID-19 conspiracy theory

It's widely believed that social media conspiracy theories are driven by malicious and anonymous "bots" set up by shadowy third parties. But my new research – which examined an extremely successful COVID-19 conspiracy theory—has ...

New application can detect Twitter bots in any language

Thanks to fruitful collaboration between language scholars and machine learning specialists, a new application developed by researchers at the University of Eastern Finland and Linnaeus University in Sweden can detect Twitter ...

Fake Facebook accounts: the never-ending battle against bots

The staggering figure of more than three billion fake accounts blocked by Facebook over a six-month period highlights the challenges faced by social networks in curbing automated accounts, or bots, and other nefarious efforts ...

How cryptocurrency scams work

Millions of cryptocurrency investors have been scammed out of massive sums of real money. In 2018, losses from cryptocurrency-related crimes amounted to US$1.7 billion. The criminals use both old-fashioned and new-technology ...

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