Racial stereotypes vary in digital interactions

Racial stereotypes were upended during a recent study that involved artificial intelligence. New research from the University of Georgia found that Black bots were considered more competent and more human than white or Asian ...

Cheerful chatbots don't necessarily improve customer service

Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be "delighted" to help. Once the bot creates the new order, they say they are "happy" to resolve the ...

How to spot 'fake news' online

Before the November midterm elections, Russia activated an army of misinformation-laden social media bots aimed at convincing voters in closely contested House of Representatives and Senate races that the U.S. should not ...

Why is AI mostly presented as female in pop culture and demos?

With the proliferation of female robots such as Sophia and the popularity of female virtual assistants such as Siri (Apple), Alexa (Amazon), and Cortana (Microsoft), artificial intelligence seems to have a gender issue.

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