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Consumer buying power is more diverse than ever

In the 30 years since the University of Georgia's Selig Center for Economic Growth launched its Multicultural Economy report, the population of the United States has grown more racially and ethnically diverse and so has the ...

Do promotions make consumers more generous?

Researchers from Nanyang Technological University (Singapore), Shanghai Jiao Tong University, and University of Hong Kong published a new paper in the Journal of Marketing that examines why and how charitable organizations ...

Why is customer service so bad? Because it's profitable

It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice ...

Trump EPA orders rollback of Obama mercury regulations (Update)

The Trump administration has targeted an Obama-era regulation credited with helping dramatically reduce toxic mercury pollution from coal-fired power plants, saying the benefits to human health and the environment may not ...

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