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Do promotions make consumers more generous?

Researchers from Nanyang Technological University (Singapore), Shanghai Jiao Tong University, and University of Hong Kong published a new paper in the Journal of Marketing that examines why and how charitable organizations ...

Financial woes grow worse during pandemic for American families

The economic challenges caused by the coronavirus pandemic have grown worse since the spring for many American families, with an increasing number reporting that they have trouble paying bills, according to a new RAND Corporation ...

The hidden costs of food waste

We've all been there before. We rummage around our fridge to find those long-forgotten strawberries we bought days ago. Our intentions were good. We really did intend to eat them, but now they've been colonized by an unappetizing ...

Why is customer service so bad? Because it's profitable

It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice ...

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