Related topics: carbon emissions · climate change

Safety fears about Boeing 737 MAX grip US passengers

US airlines are standing behind Boeing despite the wave of countries and carriers that have grounded the 737 MAX, but fear has gripped crews and passengers, and many are refusing to fly on the plane.

Why is customer service so bad? Because it's profitable

It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice ...

UN aviation agency concealed serious hack: media

The Montreal-based United Nations aviation agency concealed for months a hack of its computers and allowed malware to spread throughout the airline industry, Canada's public broadcaster reported Wednesday.

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