07/08/2020

The costs and benefits of addressing customer complaints

Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, ...

New science behind biodegradable algae-based flip-flops

As the world's most popular shoe, flip-flops account for a troubling percentage of plastic waste that ends up in landfills, on seashores and in our oceans. Scientists at the University of California San Diego have spent years ...

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