Related topics: patients

There's a better way to think about being kept waiting at work

While no one at work wants to be kept waiting, according to a new study by researchers from Ben-Gurion University of the Negev (BGU) and the University of British Columbia (UBC), reactions to waiting can be managed to reduce ...

Why is this line so long?

Warning: After reading this article, you will never again stand in a line without thinking about how to make your wait time shorter. And as an expert in operations management, I'm here to spread the word that sometimes a ...

Reducing patient ER wait times mathematically

A new mathematical finding by an international research team provides the health care system with a more balanced approach to how patients are selected for treatment, which will consequently decrease wait times. Led by Western's ...

Grocery stores add tech features to stay competitive

Like many grocery shoppers, Michele Ricketts dreads long checkout lines. But lately, she's been breezing by the cash register at her neighborhood Ralphs even with the usual crowds at the store.

Restaurants cherry pick parties by size

Wait times quoted by restaurants typically increase depending on the size of the party. Though large parties are often given longer wait times, the actual time spent waiting to be seated turns out to be shorter than the ...

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