News tagged with telephone call center

Call center optimization

A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.

Aug 26, 2009
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Putting net neutrality in context

After much litigation, public demonstration and deliberation, the US Federal Communications Commission (FCC) voted 3 to 2 to adopt open internet rules. While the substantive details of the decision are not yet known, the rules ...

Feb 27, 2015
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Science panel: no alternative to bulk collection

A committee of scientific experts has concluded that there is no viable technological alternative to bulk collection of data by the National Security Agency that allows analysts access to communications whose significance ...

Jan 15, 2015
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Sony hacking fallout puts all companies on alert

Companies across the globe are on high alert to tighten up network security to avoid being the next company brought to its knees by hackers like those that executed the dramatic cyberattack against Sony Pictures ...

Dec 18, 2014
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List of search results for telephone call center