News tagged with telephone call center

Call center optimization

A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.

dateAug 26, 2009 in Engineering
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UN says 24 dead in Vanuatu after Cyclone Pam

Relief workers tried desperately on Tuesday to reach Vanuatu's remote outer islands that were smashed by a monstrous cyclone, as the United Nations reported that 24 people were confirmed dead and 3,300 displaced ...

dateMar 17, 2015 in Environment
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Putting net neutrality in context

After much litigation, public demonstration and deliberation, the US Federal Communications Commission (FCC) voted 3 to 2 to adopt open internet rules. While the substantive details of the decision are not yet known, the rules ...

dateFeb 27, 2015 in Telecom
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Science panel: no alternative to bulk collection

A committee of scientific experts has concluded that there is no viable technological alternative to bulk collection of data by the National Security Agency that allows analysts access to communications whose significance ...

dateJan 15, 2015 in Internet
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Sony hacking fallout puts all companies on alert

Companies across the globe are on high alert to tighten up network security to avoid being the next company brought to its knees by hackers like those that executed the dramatic cyberattack against Sony Pictures ...

dateDec 18, 2014 in Security
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List of search results for telephone call center