News tagged with telephone call center

Call center optimization

A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.

Aug 26, 2009
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Search results for telephone call center

A look at how your voice is being used to ID you

Businesses and governments around the world are increasingly turning to voice biometrics, which sometimes are described as voiceprints, to replace passwords and fight fraud. A look at this fast-growing technology:

Oct 13, 2014
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List of search results for telephone call center