News tagged with support technicians

Call center optimization

A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.

dateAug 26, 2009 in Engineering
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New technology maps human genome in days

The two 3-by-1-inch glass chips held the unfathomable amount of genetic information contained in 16 human genomes. Last week, a technician placed the chips - called flow cells - in a new genetic sequencing ...

dateMay 05, 2015 in Biotechnology
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OSIRIS-REx mission passes critical milestone

NASA's groundbreaking science mission to retrieve a sample from an ancient space rock has moved closer to fruition. The Origins Spectral Interpretation Resource Identification Security Regolith Explorer (OSIRIS-REx) ...

dateApr 02, 2015 in Space Exploration
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