News tagged with support technicians

Call center optimization

A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.

Aug 26, 2009
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Lessons for saving our forests

In late July, UC Berkeley fire ecologist Scott Stephens was working in Stanislaus National Forest, gathering data on how a century had altered its character. What he saw were the signs of a clear and present ...

Sep 12, 2014
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Top South America hackers rattle Peru's Cabinet

The Peruvian hackers have broken into military, police, and other sensitive government networks in Argentina, Colombia, Chile, Venezuela and Peru, defacing websites and extracting sensitive data to strut ...

Sep 02, 2014
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List of search results for support technicians