News tagged with support technicians

Call center optimization

A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.

Aug 26, 2009
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Sony hack adds to security pressure on companies

Faced with rising cybercrime like the attack on Sony Pictures Entertainment, companies worldwide are under pressure to tighten security but are hampered by cost and, for some, reluctance to believe they are ...

20 hours ago
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Tracing the evolution of forest trees

There are at least 60,000 identified tree species in the world, "but we know next to nothing about how they got here," Elizabeth Stacy says. "Trees form the backbone of our forests, and are ecologically and ...

Nov 10, 2014
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Protecting Africa's bees for world food security

Scientists in a new, world-class laboratory in Kenya will work to protect Africa's bees and help farmers produce top-quality honey and wax for international markets. Located at the International Centre of ...

Nov 05, 2014
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List of search results for support technicians