On-demand shipping company Shyp partners with eBay

In another bid to make shipping a less annoying experience, Shyp announced a partnership with eBay on Tuesday that will give eBay sellers the option to send goods via its on-demand packing and mailing service.

Amazon challenges Etsy with Handmade at Amazon

Amazon is launching its site for handcrafted goods called Handmade at Amazon on Thursday, hoping to capitalize on shoppers' appetite for homemade goods ahead of the holiday season.

Consumer surveys drive stock prices, research shows

New research co-authored by a Rice University professor of marketing finds that businesses interested in improving their stock prices should focus on improving customer satisfaction.

Who drives Alibaba's Taobao traffic—buyers or sellers?

As Chinese e-commerce firm Alibaba prepares for what could be the biggest IPO in history, University of Michigan professor Puneet Manchanda dug into its Taobao website data to help solve a lingering chicken-and-egg question.

New research shows live chats can increase sales by nearly 16%

Live chat tools allow for communication between sellers and buyers. They are popular instruments for e-commerce sites that don't have the advantage of face-to-face communication that brick-and-mortar stores do. New research ...

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