News tagged with sales staff

Customer service is an emotional experience

You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...

dateAug 31, 2012 in Social Sciences
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T-Mobile cutting a net 1,900 call-center jobs

(AP) -- Cellphone carrier T-Mobile USA Inc. said Thursday that it is cutting 1,900 jobs nationwide as it consolidates its call centers in an effort to reduce costs and remain competitive.

dateMar 22, 2012 in Telecom
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