Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

Sensor could help patients stay on top of their meds

Lithium can alleviate the symptoms of bipolar disorder and depression—if taken in just the right amount. Too little won't work, while too much can bring on dangerous side effects. To precisely monitor the amount of this ...

Building better gas-phase biosensors for fight against diseases

Scientists from the Tokyo Medical and Dental University (TMDU) introduce an easy method for manufacturing biosensors made from electrospun polymers. By embedding enzymes inside the polymer string, the enzymes were operational ...

New abortion laws face COVID-19 and resourcing hurdles

Even before the pandemic, access to safe abortion was unequal in South Australia. Now Flinders University researchers warn that delivery of high quality, safe abortion services faces another barrier after the long-awaited ...

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