Online customer service agents who use emoticons and who are fast typists may have a better chance of putting smiles on their customers' faces during business-related text chats, according to researchers.
Microsoft-owned Skype on Tuesday cleared the way for anyone to use a new feature that translates video chats or instant messages in real time.
(AP)—A judge says he has ordered the suspension of the globally popular instant messaging system WhatsApp across Brazil because it has allegedly failed to help in an investigation.
Already the world's largest, China's online population grew last year but drifted away from Twitter-like microblogs, with the number of microblog users falling by 32 million.
Two former Google employees are hoping an innovative new phone application will trigger a renaissance in an increasingly unfashionable method of human communication: talking.
Concerns have been raised for some time about the UK government's "digital by default" approach to welfare reforms. More and more public services are being shifted online and many fear that this will marginalise people who ...
China is banning users of Internet messaging services from posting political reports without permission, and demanding they promise to "uphold the socialist system", state media said Thursday.
Nine out of 10 people identified in a large cache of online conversations intercepted by the National Security Agency were ordinary Internet users and not foreign surveillance targets, a news report says.
Encryption was once the province of the paranoid. But no more.
A new instant messaging app that only allows users to send a single word to their friends is quickly becoming a hot commodity, raising $1 million in two months, US media reported Wednesday.