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American service industry approaching a 'tipping point'

The average rate at which Americans tip for services has been increasing steadily for decades, which creates a growing pay disparity between tipped and nontipped workers. The practice has been branded over the years as classist, ...

Are some franchises more likely to exploit their workers?

Franchising is a pervasive business model in contemporary Australia. Many of the best known brands, including those in fast food, retailing, coffee, car maintenance, and other services are or have become part of franchise ...

Young eagles flock to the landfill drive-thru

Imagine for a moment that you're a young bald eagle soaring through the sky, scouring for a nice meal down below. You could hold out for fresh prey to skitter by. But your hunting skills aren't quite up to snuff, and hey, ...

Why restaurants play music while you eat

Research in India has found that restaurateurs in different food establishments there can influence how long their customers stay, how much they eat and whether or not they come back for seconds. The study of music as an ...

Starbucks: Mobile order-and-pay now available nationally

Starbucks says its mobile app that lets people order and pay in advance will be available nationally starting Tuesday. That means lattes, breakfast sandwiches and other items you want could theoretically be waiting for you ...

Mobile apps still collect information on kids (Update)

Worried that toy stores, fast food chains, and other retailers are tracking your kids online this holiday season? A landmark 2013 law aimed at protecting the privacy of America's youngest mobile consumers hasn't stopped app ...

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