Empathy exacerbates discussions about immigration

Discussions about immigration are heated, even antagonistic. But what happens when supporters and opponents undertake to show more empathy and engage in perspective taking, two types of behavior that can ease tension? A study ...

Make the best of bad reviews by leveraging consumer empathy

Researchers from Nanyang Technical University, University of Washington, and University of British Columbia published a new paper in the Journal of Marketing that examines "unfair" negative reviews and demonstrates that they ...

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