News tagged with customer relationship

Small businesses get personal with social media

Small business owners usually have their hands full just handling day-to-day operations. But Jeff Cooper can find time to send an email wishing a client good luck on his daughter's wedding.

Nov 13, 2012
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When good service means bad behavior

Economists and professionals praise the merits of competition, as it leads to lower prices and improvements in quality. But in the automobile smog-testing industry, competition can lead to corruption and even public health ...

Nov 29, 2012
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