Interactive history beats interactive chat for website engagement
Small cues that display a user's transaction history may help a website feel almost as interactive as chatting with an online customer service agent, paving the way for more cost-effective websites, according to researchers.
Eugene the Turing test-beating teenbot reveals more about humans than computers
After years of trying, it looks like a chatbot has finally passed the Turing Test. Eugene Goostman, a computer program posing as a 13-year old Ukrainian boy, managed to convince 33% of judges that he was ...