News tagged with call center

NSA data center runs into electrical problems

The Army Corps of Engineers says it has found electrical problems at the National Security Agency's $1.7 billion data center that could delay the new facility's long-awaited opening this fall in Utah.

dateOct 08, 2013 in Other
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Call center optimization

A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.

dateAug 26, 2009 in Engineering
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