News tagged with call center

NSA data center runs into electrical problems

The Army Corps of Engineers says it has found electrical problems at the National Security Agency's $1.7 billion data center that could delay the new facility's long-awaited opening this fall in Utah.

Oct 08, 2013
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AT&T, T-Mobile pledge to bring 5,000 jobs to US

(AP) -- AT&T Inc. is pledging to bring 5,000 wireless call center jobs, currently based abroad, back to the U.S. if it is allowed to proceed with its proposed $39 billion acquisition of T-Mobile USA.

Aug 31, 2011
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Phone call emotion analyzer is a winner (w/ Video)

(PhysOrg.com) -- An Israeli company, eXaudios Technologies, has developed a software application that automatically analyzes the intonation and volume of a person’s speech in real time and translates it into statements ...

Mar 25, 2010 report
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Call center optimization

A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.

Aug 26, 2009
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