The future can be glimpsed in India's call centers.
AT&T is paying $25 million in a settlement with federal regulators over data breaches at call centers in Mexico, Colombia and the Philippines that compromised customer data for some 280,000 U.S. customer accounts.
Press "1" if you're tired of being on hold! Nobody likes to wait, but since customer service can't be packaged to sit on a shelf ready when we need it, everybody has to "get in line" for help from banks, credit card companies, ...
The Army Corps of Engineers says it has found electrical problems at the National Security Agency's $1.7 billion data center that could delay the new facility's long-awaited opening this fall in Utah.
From theory to practice: Student has found a way to apply predictive modeling to improve emergency-room wait time
While long lines repel some people, they intrigue MIT PhD student Kuang Xu: After all, maybe there's a way to reduce such lengthy waits.
Mexico's interior minister suggested Wednesday that a mobile software app could help crack down on the country's crippling drug-related crime.
Are you having trouble with the dishwasher? Or with a computer, that doesn't work as it should do? Or with an incomprehensible instruction manual for the new book shelf? No problem there is a service hotline for cases ...
(AP) -- AT&T Inc. is pledging to bring 5,000 wireless call center jobs, currently based abroad, back to the U.S. if it is allowed to proceed with its proposed $39 billion acquisition of T-Mobile USA.
A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.