Archive: 08/26/2009

Trifid triple threat

Smouldering several thousand light-years away in the constellation of Sagittarius (the Archer), the Trifid Nebula presents a compelling portrait of the early stages of a star's life, from gestation to first ...

Aug 26, 2009 4.2 / 5 (5) 8

Call center optimization

A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.

Aug 26, 2009 2 / 5 (1) 0