Cheerful chatbots don't necessarily improve customer service

Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be "delighted" to help. Once the bot creates the new order, they say they are "happy" to resolve the ...

Boosting accuracy, reducing false positives of PCR COVID-19 tests

PCR swab tests that look for viral RNA have become the gold standard for identifying infection with the SARS-CoV-2 virus, but their results aren't 100% accurate. This week in mSystems, researchers report that testing for ...

Plant‑based protein, the pandemic and the agrifood supply chain

Each time Dr. Gumataw Abebe visits his local grocery store, he is pleasantly surprised to discover more plant-based protein items on the shelves. Not just for the added choice it offers consumers like him but also because ...

page 10 from 32