Cheerful chatbots don't necessarily improve customer service

Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be "delighted" to help. Once the bot creates the new order, they say they are "happy" to resolve the ...

Boosting accuracy, reducing false positives of PCR COVID-19 tests

PCR swab tests that look for viral RNA have become the gold standard for identifying infection with the SARS-CoV-2 virus, but their results aren't 100% accurate. This week in mSystems, researchers report that testing for ...

Student evaluations show bias against female professors

Despite earning more than half of all doctoral degrees conferred in the U.S., women are significantly underrepresented in faculty positions at colleges and universities. This is particularly true in tenure-track and tenured ...

page 2 from 22