Expert help from a distance

When electronic devices refuse to work, you rarely find the solution in the manual. Technicians often face similar problems with industrial machines, and companies end up flying in experts from the manufacturer to get things ...

When the right suit matters: Standards on bomb suits

When a bomb technician inspects a potential explosive device, the bulky protective suit might be the only defense he or she has. Bomb suit manufacturers run tests on their protective suits to ensure they can withstand an ...

Microsoft program fixes personal computers

Microsoft on Monday released "Fix It Center" software designed to act as a personal computer technician that troubleshoots problems with machines.

Call center optimization

A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.

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