Happy or unhappy, the customer is always right

(PhysOrg.com) -- Understanding their dissatisfied customers and acting on the knowledge will help companies save money and reshape the way they conduct business, according to research by Heidi Kevoe Feldman, an assistant ...

The human cost of palm oil development

The oil palm industry likes to present itself as a success story in fighting rural poverty in tropical countries, an image supported by a recent article in The Conversation. Is it true?

How to control rumours on social media during a disaster

Authorities around the world should set up emergency communication teams to manage the amount of misinformation circulating on social media during disasters, terrorist attacks and other social crises.

Positive words: the glue to social interaction

(Phys.org) -- Scientists at ETH Zurich have studied the use of language, finding that words with a positive emotional content are more frequently used in written communication. This result supports the theory that social ...

Can social media connect science and society?

Social media is society's favourite platform for sharing, seeking and consuming information – what role is there for the scientific community in this environment?

Social networking meets ambient intelligence (w/ Video)

(PhysOrg.com) -- Sharing small snippets of information about your daily life is a key feature of the online social networking revolution. Soon status updates and other social information could be generated automatically.

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