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Black Friday in Britain: where it all went wrong

This year has been challenging for retailers, to put it mildly. According to the British Retail Consortium, sales were down 1.3% year on year in September, the most recent month available, and the worst since the consortium's ...

Promotional games at retail stores increase consumer spending

Shoppers who win retail discounts through scratch-off tickets or other games of chance are more likely to make a purchase, and spend more money, than customers offered standard discounts that apply to everyone, according ...

The rise of deal collectives that punish profits

Researchers from the University of San Diego and University of Arizona published a new paper in the Journal of Marketing, which examines the rise of deal collectives that exploit ill-designed deals that give away more than ...

New report reveals 'epidemic' levels of crime in shops

A hard-hitting new report calls on action to stem the rising number of crimes against shop workers, which has hit a five-year high, and highlights workers suffering with post-traumatic stress disorder, more commonly seen ...

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