Can responding to online reviews improve a business' online reputation? According to a forthcoming study in the INFORMS journal Marketing Science, a leading academic marketing journal, management responses can not only lead ...
Ferry Hendrikx, who graduated last week with a PhD in computer science, is researching ways of building reputation profiles online that draw information from multiple sources.
Social media websites can be a boon for employers scoping out job applicants, and that's bad news for certain groups of young people, according to a new Northwestern University study.
On Yelp, a popular review site for everything from restaurants to gas stations, fans of Mari Luangrath's cupcake-delivery shop have noted the "hustle" of her operation and the "subtle" flavors of its products.
CSIRO's social media analysis software is helping organisations make sense of massive volumes of social media traffic, according to a services research specialist speaking at the Big Data Conference in Sydney next week.
A South Florida doctor wanted to bury a bad online rating of his services.
New research shows that concern about preserving their good reputation can lead auditors to conceal the kind of irregularities that brought down not only Enron but the auditing firm Arthur Anderson, according to the Management ...