Complaints are different when customers think a company cares

When a consumer has a bad experience involving a company's products—be it purchasing a car with a safety defect, becoming the victim of a data breach or having baggage lost by an airline—you might think he or she wouldn't ...

Landing on Pluto may only be a hop, skip and jump away

There are plenty of crazy ideas for missions in the space exploration community. Some are just better funded than others. One of the early pathways to funding the crazy ideas is NASA's Institute for Advanced Concepts. In ...

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