Complaints are different when customers think a company cares

When a consumer has a bad experience involving a company's products—be it purchasing a car with a safety defect, becoming the victim of a data breach or having baggage lost by an airline—you might think he or she wouldn't ...

Improving our understanding of the effects of PFOS on fish

Two papers recently published in Environmental Toxicology and Chemistry have made important advancements toward understanding the effects of perfluorooctane sulfonate (PFOS) on aquatic life, especially fish. Zebrafish had ...

River pollution recovery slows down in the UK

New research has found that rivers in England and Wales have recovered biologically from pollution since the early 1990s, but improvements appear to have slowed in recent years.

New method can provide rapid detection of food adulteration

University of Missouri scientist Colleen Ray can now add the job of "food detective" to her resumé. Recently, Ray and colleagues in the Department of Chemistry developed a novel method—using nuclear magnetic resonance ...

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