Study finds an unexpected upside to imposter syndrome

Even many successful people harbor what is commonly called impostor syndrome, a sense of being secretly unworthy and not as capable as others think. First posited by psychologists in 1978, it is often assumed to be a debilitating ...

Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

The role religion plays in workplace behavior

Understanding the relationship between religion and ethical decision-making is important for organizations with diverse workforces. While there is considerable research from a Christian perspective, the same is not true for ...

How to motivate yourself to learn a language

Are you thinking about learning a language? Perhaps you've decided that it's time to dust off your classroom French. Maybe you're planning a trip to Japan and feel like you should make the effort to learn the basics, or work ...

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