What is emotional labor, and how do we get it wrong?

The term "emotional labor" is applied to an array of home-based activities—from keeping mental to-do lists, to remembering to call your in-laws on their birthdays. Some advocate the need to teach boys emotional labor, or ...

COVID-19 and masking impact emotional labor performance

We are emotional beings and this matters deeply in our personal lives but also in our working lives, perhaps nowhere more so than in the face-to-face service industries. New research in the International Journal of Quality ...

Foam 'fizzics'

Chemical engineers at the University of Illinois Chicago and UCLA have answered longstanding questions about the underlying processes that determine the life cycle of liquid foams. The breakthrough could help improve the ...

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