Relying on customer surveys alone may mask poor service

Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.

Why do cats and dogs get 'the zoomies'?

Does your cat or dog suddenly get a burst of energy and perform athletic feats around the house that would make even a gold medalist jealous? Welcome to the world of zoomies.

Cat-egorizing play and genuine fighting in cats

The behavior of cat interactions has been categorized into playful, aggressive and intermediate groups that may help owners distinguish between play and genuine fighting. The study, published in Scientific Reports, suggests ...

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