How coronavirus will affect the global supply chain

As the number of confirmed cases of a novel coronavirus named COVID-19 surges past 100,000, the impact of the disease has taken a toll on the global economy, causing fluctuations in stock prices, depressing earnings projections, ...

Tired of waiting on a waiter?

We've all been there... you're out to eat and in need of a refill or the check and the wait staff is nowhere to be found. It slows down business, reduces customer satisfaction and hurts the bottom line. New research in the ...

When should banks chase debts? New method could help them decide

Like Kenny Rogers' gambler, who has to "know when to hold 'em, know when to fold 'em," banks face financial risks and uncertainty when deciding when to chase consumers who default on their credit card payments and when to ...

Civility still matters to some in cyberspace

In the online world, where incivility is all too common, new research from the McCombs School of Business at the University of Texas at Austin found that being polite is golden, at least when individuals who pose questions ...

New research reveals the enduring benefits of hiring a star

Much has been written about the benefits of collaboration and sharing of ideas and knowledge during the innovation process. Less is known about the intricate skills required to integrate, or synthesise, various raw materials ...

Why is this line so long?

Warning: After reading this article, you will never again stand in a line without thinking about how to make your wait time shorter. And as an expert in operations management, I'm here to spread the word that sometimes a ...

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