National identity: Does buying local mean shunning global?

U.S. consumers are often urged to "buy American," and some special interest groups even claim that buying foreign products is inappropriate, or even immoral. But when it comes to buying domestic products, positive feelings ...

One firm's loss is another's gain

Good news for savvy businesses: Customers who walk through your doors unhappy with another firm's service can be won back with simple gestures of goodwill.

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