In certain circumstances, outsourcing poses risks to vendors

Outsourcing routine tasks, like payroll, customer service, and accounting, offers well-known benefits to businesses and contributes to an economy in which entrepreneurial vendors can support industry and expand employment. ...

Fierce winter storm in US seen tapering off

A fierce and deadly winter storm that wreaked havoc in the southern and central US and blanketed the East Coast in snow was forecast Friday to start tapering off.

A mobile flood tool for the nation unveiled

The U.S. Geological Survey announced Friday the completion of a new mobile tool that provides real-time information on water levels, weather and flood forecasts all in one place on a computer, smartphone or other mobile device.

50 dead in Japan floods as rescuers 'race against time'

Emergency services in western Japan were "racing against time" Tuesday to rescue people stranded by devastating floods and landslides that have killed at least 50, as the country braced for more torrential downpours.

Why is customer service so bad? Because it's profitable

It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice ...

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