Cheerful chatbots don't necessarily improve customer service

Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be "delighted" to help. Once the bot creates the new order, they say they are "happy" to resolve the ...

NASA developing AI to navigate the lunar surface using landmarks

Much like how familiar landmarks can give travelers a sense of direction when their smart phones lose their lock on GPS signals, a NASA engineer is teaching a machine to use features on the Moon's horizon to navigate across ...

Young Australians face lifetime of labor change

With robotics and artificial intelligence causing job cuts and large-scale automation in most industries, tech-savvy young people are already preparing for rapid changes in their working lives.

Slowing down automation may have economic benefits

Robots, artificial intelligence, and other automation technologies enable companies to produce more. They also displace workers from their jobs, wreaking havoc on those who have no other training and are financially vulnerable.

Research offers insights to South African looting rampage

The looting of businesses, shopping centers and warehouses in South Africa over the past week, particularly in the KwaZulu-Natal and Gauteng provinces, has taken place at an unprecedented scale. It has affected both poor ...

How customers react to chatbots

More and more companies are using chatbots in customer services. Due to advances in artificial intelligence and natural language processing, chatbots are often indistinguishable from humans when it comes to communication. ...

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