People with easy to pronounce names win friends and favour

(PhysOrg.com) -- Having a simple, easy-to-pronounce name is more likely to win you friends and favour in the workplace, a study by Dr Simon Laham at the University of Melbourne and Dr Adam Alter at New York University Stern ...

Customers less tolerant of employee rudeness than incompetence

Rude behavior among employees can negatively affect consumer perceptions -- even when the incivility isn't directed at the customer, reveals new research from the University of Southern California Marshall School of Business.

Confidence key in gauging impressions we leave

(PhysOrg.com) -- The gift of "seeing ourselves as others see us" is particularly beneficial when we judge how we’ve made a first impression - in a job interview, during a sales pitch, on a first date.

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