Customer service is an emotional experience

You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...

Feeling bad at work can be a good thing

(Phys.org) —Research by the University of Liverpool suggests that, contrary to popular opinion, it can be good to feel bad at work, whilst feeling good in the workplace can also lead to negative outcomes.

UN resuming talks on high-seas treaty amid growing concerns

After four inconclusive sessions, UN member states on Monday resume talks aimed at finally completing a treaty to protect the world's high seas, a vital yet fragile resource that covers nearly half the planet.

Guam researcher studies Mount Pinatubo ecosystem recovery

University of Guam ecologist Thomas Marler recently mobilized efforts to characterize the vegetation that has recovered following the eruption of Mount Pinatubo, Philippines. "My interest was sparked by the paradox that this ...

Telecommuting can be hazardous to your career

(PhysOrg.com) -- Working from home has many advantages. By cutting out the commute, employees can save money, boost productivity and reduce their carbon footprint.

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