Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

DART sets sights on asteroid target

NASA's Double Asteroid Redirection Test (DART) spacecraft recently got its first look at Didymos, the double-asteroid system that includes its target, Dimorphos. On Sept. 26, DART will intentionally crash into Dimorphos, ...

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