Mark Okerstrom sat 6 feet to the right of his boss, Expedia CEO Dara Khosrowshahi, for more than five years.
Can responding to online reviews improve a business' online reputation? According to a forthcoming study in the INFORMS journal Marketing Science, a leading academic marketing journal, management responses can not only lead ...
Most business and leisure travelers in the United States can't identify a bed bug, and yet the tiny pest evokes a stronger response in hotel guests than any other potential room deficiency—putting the hospitality industry ...
An Austrian luxury hotel says it's ditching electronic room cards for old-fashioned locks and keys after having their systems frozen by blackmail-hungry hackers.
With travelers spending more than $278 billion on accommodations in the U.S. last year, hotel chains that explore creative new ways to engage customers have the potential to significantly increase their profits. Standby upgrade ...
German-based hotel booking site trivago, controlled by US online travel giant Expedia, on Monday filed for a public share offering in New York.
The bars on the banks of Lisbon's Tagus river are gearing up for a bonanza as tens of thousands of people descend on the city for Europe's largest tech event.
A stay in a hotel often comes with a request from management to re-use towels, turn lights off when not in use, and keep the room temperature in a certain range.
Walk down a hallway in the new Renaissance NY Midtown hotel and the walls come alive.
An Orlando-based hotel chain is reporting that some of its guests' credit card information may have been breached.