(PhysOrg.com) -- Economists have finally proved what most of us have suspected for a long time - when it comes to apologising, talk is cheap. According to new research, firms that simply say sorry to disgruntled customers ...
Economics & Business
Sep 21, 2009
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An Asian deer's comeback from the brink of extinction marks a rare success for China's conservation efforts, which have long faced criticism for focusing on only a handful of flagship species.
Ecology
Oct 15, 2021
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Good news for savvy businesses: Customers who walk through your doors unhappy with another firm's service can be won back with simple gestures of goodwill.
Economics & Business
Nov 17, 2014
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