Economist develops modern typology of innovation research

A RUDN University economist has developed a new typology of theoretical approaches to innovations study, expanding theoretical knowledge in this field of science. Based on the new typology, the scientist named the most promising ...

Customer service is an emotional experience

You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...

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