Why empathy training is unlikely to work

As federal parliament continues to erupt with allegations of harassment and abuse, one of the responses from our most senior leaders has been empathy training.

Empathy exacerbates discussions about immigration

Discussions about immigration are heated, even antagonistic. But what happens when supporters and opponents undertake to show more empathy and engage in perspective taking, two types of behavior that can ease tension? A study ...

Make the best of bad reviews by leveraging consumer empathy

Researchers from Nanyang Technical University, University of Washington, and University of British Columbia published a new paper in the Journal of Marketing that examines "unfair" negative reviews and demonstrates that they ...

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Empathy

Empathy is the capability to share and understand another's emotions and feelings. It is often characterized as the ability to "put oneself into another's shoes," Empathy does not necessarily imply compassion, sympathy, or empathic concern because this capacity can be present in context of compassionate or cruel behavior.

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