Make the best of bad reviews by leveraging consumer empathy

Researchers from Nanyang Technical University, University of Washington, and University of British Columbia published a new paper in the Journal of Marketing that examines "unfair" negative reviews and demonstrates that they ...

How empathy can help students grasp past and present

To really understand people and actions of the past, students need to empathise with the spirit of the time. By considering history from past perspectives, they are better placed to understand and evaluate other people's ...

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Empathy

Empathy is the capability to share and understand another's emotions and feelings. It is often characterized as the ability to "put oneself into another's shoes," Empathy does not necessarily imply compassion, sympathy, or empathic concern because this capacity can be present in context of compassionate or cruel behavior.

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