Affectiva technology taps into people's emotions

Computers may soon understand people better than their spouses do, courtesy of innovations from startup Affectiva that expand on groundbreaking sensing research at the Massachusetts Institute of Technology (MIT).

Inflicting greater harm judged to be less harmful

Joseph Stalin once claimed that a single death was a tragedy, but a million deaths was a statistic. New research from the Kellogg School of Management at Northwestern University validates this sentiment, confirming large-scale ...

How to make negative services less unpleasant for consumers

Service quality beliefs are usually positively related to customer satisfaction - the higher the perceived service quality, the higher the customer's satisfaction. However, an article published in the August issue of the ...

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